Great care has been taken to ensure a true representation of each of the items featured online. However, as many items are individually made, slight variations in colour may occur.
Please ensure you check your delivery once it arrives as any shortages must be notified on receipt of your parcel.
Once an order has been placed, it is not possible to amend/cancel the order so please ensure
We are happy to refund/exchange any unused merchandise returned within 14 days of purchase upon production of your receipt, as long as they are returned in an unused condition and in their original packaging.
Refunds will be given in accordance with the method of payment and will be less the original shipping charge. Please note that we do not pay for the cost of return under this guarantee.
Where we advertise special offers, sale goods or promotional products, reductions made on goods under these offers cannot be applied to past or future orders.
Unfortunately we are unable to accept returns on bespoke, personalised or custom made items.
Note: We highly recommend returning any items via a registered, tracked postal service as Rusty & Co. can not be held responsible for returned items that are lost or damaged in transit. Customer assumes full responsibility for returning the items including any shipping costs incurred.
Returns received beyond the stated timeframe will not be accepted, returns received not in a resaleable condition will not be accepted. To make a return please email email@example.com